AI and Customer Experience in Behavioral Health - with Dwayne Stevens of WestCare
Thursday, October 1, 2026
Transcript intelligence
What OpenRounds heard
Source-grounded signals extracted from the episode transcript. Timestamps and supporting excerpts appear when available.
The speaker reports that WestCare built AI-assisted documentation directly into its internally developed electronic health record using AWS Imagine grant funding, requiring clinicians to review and edit AI drafts while retaining accountability for final signed documentation.
The speaker reports that WestCare requires clinicians to complete training with the chief clinical officer and sign an AI acceptable use acknowledgment before enabling any EHR AI capabilities, covering limitations, privacy, bias, hallucinations, ethics, and ongoing verification responsibility.
“before we enable any ehr ai capabilities for a clinician that clinician has to complete training with our chief clinical officer and sign an ai acceptable use acknowledgment that training covers limitations privacy bias hallucinations ethics and the clinician's ongoing responsibility to verify the output”
The speaker reports that the organization decided early on to implement governance aspects, requiring clinician training and AI acceptable use acknowledgment before enabling EHR AI capabilities.
“we decided early on that we wanted to we wanted to make sure that there was governance aspects in place so before we enable any ehr ai capabilities for a clinician that clinician has to complete training with our chief clinical officer and sign an ai acceptable use acknowledgment”
Administrative documentation is consuming thousands of clinician hours a year in behavioral health, pushing burnout higher and pulling staff away from direct patient care. In this episode, Dwayne Stevens, Chief Information Officer at Westcare Foundation, examines how AI-assisted documentation built into his organization's internally developed electronic health record is returning time to clinicians without removing their judgment from the record. The conversation covers his organization's Spirit and Touch frameworks for governed AI adoption, the cross-functional roles that drove implementation, and the opt-in model used to build clinician trust. If you sell AI products or services to enterprises, Emerj can help you reach VP+ leaders actively exploring AI transformation. See how leading AI brands connect with enterprise buyers: http://emerj.com/AD3 Administrative documentation is consuming thousands of clinician hours a year in behavioral health, pushing burnout higher and pulling staff away from direct patient care. In this episode, Dwayne Stevens, Chief Information Officer at Westcare Foundation, examines how AI-assisted documentation built into his organization's internally developed electronic health record is returning time to clinicians without removing their judgment from the record. The conversation covers his organization's Spirit and Touch frameworks for governed AI adoption, the cross-functional roles that drove implementation, and the opt-in model used to build clinician trust. If you sell AI products or services to enterprises, Emerj can help you reach VP+ leaders actively exploring AI transformation. See how leading AI brands connect with enterprise buyers: http://emerj.com/AD3
Show transcript excerpt
Administrative documentation is consuming thousands of clinician hours a year in behavioral health, pushing burnout higher and pulling staff away from direct patient care. In this episode, Dwayne Stevens, Chief Information Officer at Westcare Foundation, examines how AI-assisted documentation built into his organization's internally developed electronic health record is returning time to clinicians without removing their judgment from the record. The conversation covers his organization's Spirit and Touch frameworks for governed AI adoption, the cross-functional roles that drove implementation, and the opt-in model used to build clinician trust. If you sell AI products or services to enterprises, Emerj can help you reach VP+ leaders actively exploring AI transformation. See how leading AI brands connect with enterprise buyers: http://emerj.com/AD3
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