Healthcare AI works best on jobs no one thought to do | Hippocratic AI CEO Munjal Shah
Thursday, September 17, 2026
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The speaker reports that using open source models allows their company to avoid losing money per patient interaction minute, unlike some AI companies that spend excessively on models.
“we built the models with open source um we're actually able to ensure we have um good uh costs in terms of you know like we're some of the ai companies are spending so much on their models that they're actually losing money on every single you know minute that they're talking to a patient and that's that's been something that we've been able to do because and do you know on the right ratio um because of open source yeah”
The speaker reports that Hippocratic AI conducted safety validation by having seven thousand U.S. licensed clinicians make seven hundred thousand calls to their AI system, marking errors, and only shipping after demonstrating safety exceeding that of a human nurse.
“we hired seven thousand us licensed clinicians both doctors and nurses to call the ai seven hundred thousand times and mark every error it made why not a fifty times they got a human nurse on the other line um and mark the errors they made and we didn't ship until we were safer than a human nurse”
The speaker reports that Hippocratic AI called fifty thousand at-risk Medicare Advantage patients during a New York heat wave to deliver heat stroke education and cooling center information.
Christina Farr sits down with Munjal Shah, Co-founder and CEO, Hippocratic AI, to ask whether clinical AI will shrink healthcare's workforce, and who is on the hook when it makes a mistake. Munjal explains his Copilot, Autopilot, and Infinite Pilot framework, and why the use cases that have worked best are ones healthcare never thought to try, like calling 50,000 people during a New York heat wave. He also walks through a lung cancer screening outreach that he says found three cancers for $1,700 in AI costs. Dive into the Granola notes from this episode: https://notes.granola.ai/t/4789bb35-2eae-443a-b661-87336b480365-009c2hma —SPONSOR: Granola If meetings are eating up your day, Granola is a no-brainer. You can try it totally free - just head to https://granola.ai/LIFERS —Join Christina for upcoming webinars:9/17 - Top Employers Share What Healthcare Startups Need to Know in 2026 - https://www.secondopinion.media/employers-as-healthcare-purchasers-how-startups-can-break-in/ 9/22 - Where are AI Agents Actually Working in Healthcare, and Why? - https://streamyard.com/watch/42HnpJFgxNT4 9/24 - Healthcare AI Has an ROI Problem - https://www.secondopinion.media/ama-with-aaron-miri/ 10/8 - Why Are Hospitals Hiring Chief AI Officers? - https://streamyard.com/watch/VjvVZiDN8ZMH —LINKS: Dr. John Whyte & Zeke Emanuel on Lifers: https://youtu.be/WTnZ6W7qsLQ Hippocratic AI: https://hippocraticai.com/ "Will Autonomous AI Exceed AI-Aided Physicians as the Best Medical Care?" on JAMA: https://jamanetwork.com/journals/jama/article-abstract/2852952 Taking doctors out of the AI loop (on Second Opinion): https://www.secondopinion.media/taking-doctors-out-of-the-ai-loop/ Orca paper: https://arxiv.org/abs/2306.02707 Chrissy Farr on YouTube: https://www.youtube.com/@LiferswithChristinaFarr Chrissy Farr on Instagram: https://www.instagram.com/cfarr/ Subscribe to the Second Opinion Newsletter: https://secondopinion.media/ Chrissy’s Book: The Storyteller's Advantage: https://www.chrissyfa
Show transcript excerpt
Christina Farr sits down with Munjal Shah, Co-founder and CEO, Hippocratic AI, to ask whether clinical AI will shrink healthcare's workforce, and who is on the hook when it makes a mistake. Munjal explains his Copilot, Autopilot, and Infinite Pilot framework, and why the use cases that have worked best are ones healthcare never thought to try, like calling 50,000 people during a New York heat wave. He also walks through a lung cancer screening outreach that he says found three cancers for $1,700 in AI costs. Dive into the Granola notes from this episode: https://notes.granola.ai/t/4789bb35-2eae-443a-b661-87336b480365-009c2hma —SPONSOR: Granola If meetings are eating up your day, Granola is a no-brainer. You can try it totally free - just head to https://granola.ai/LIFERS —Join Christina for upcoming webinars:9/17 - Top Employers Share What Healthcare Startups Need to Know in 2026 - https://www.secondopinion.media/employers-as-healthcare-purchasers-how-startups-can-break-in/ 9/22 - Where are AI Agents Actually Working in Healthcare, and Why? - https://streamyard.com/watch/42HnpJFgxNT4 9/24 - Healthcare AI Has an ROI Problem - https://www.secondopinion.media/ama-with-aaron-miri/ 10/8 - Why Are Hospitals Hiring Chief AI Officers? - https://streamyard.com/watch/VjvVZiDN8ZMH —LINKS: Dr. John Whyte & Zeke Emanuel on Lifers: https://youtu.be/WTnZ6W7qsLQ Hippocratic AI: https://hippocraticai.com/ "Will Autonomous AI Exceed AI-Aided Physicians as the Best Medical Care?" on JAMA: https://jamanetwork.com/journals/jama/article-abstract/2852952 Taking doctors out of the AI loop (on Second Opinion): https://www.secondopinion.media/taking-doctors-out-of-the-ai-loop/ Orca paper: https://arxiv.org/abs/2306.02707 Chrissy Farr on YouTube: https://www.youtube.com/@LiferswithChristinaFarr Chrissy Farr on Instagram: https://www.instagram.com/cfarr/ Subscribe to the Second Opinion Newsletter: https://secondopinion.media/ Chrissy’s Book: The Storyteller's Advantage: https://www.chrissyfarr.com/books —FOLLOW:Munjal:https://www.linkedin.com/in/munjalshah747/ https://x.com/munjalshah Chrissy:https://www.linkedin.com/in/christinafarr/ https://x.com/chrissyfarr Second Opinion Media:https://www.instagram.com/second.opinion.media/ https://x.com/second_op_media —TIMESTAMPS:(00:00) Lead in(00:42) Intro(01:51) AI extinction panic weekend(04:47) Healthcare as AI risk target(06:56) Hippocratic safety system(09:20) Avoiding the AI doctor trap(12:34) Sponsor: Granola(13:33) Liability and taking responsibility(16:08) Building redundancy and clinical team(18:30) Will AI shrink healthcare jobs(20:38) Infinite Pilot ROI examples(26:41) Business traction and growth metrics(31:53) Simple pricing per minute(34:36) Fixing AI PR with specifics(40:06) Wrap
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