Customer-Obsessed AI: AWS’s Dan Sheeran on Everything from Primitives to Products for Healthcare and Life Sciences

The speaker reports that AWS works directly with larger payer customers to build in-house capabilities using the Amazon Connect AI-first contact center product, adapting it to specific payer workflows with members and providers.

“we've also been hands on on site virtually or literally with our larger payer customers building out capabilities that they use in house and a good example of this is our amazon connect product which is the industry leading ai first contact center product that has become extremely popular among the larger payers but we spend a lot of time with them on how to adapt it to the specific workflows and different needs of the different types of interactions that the payers have both with their members but also with the providers that they work with”

The speaker reports that by 2030, concierge primary care practices will offer annual multi-cancer tests for forty types of cancer at early stages, enabled by dropping sequencing costs below five hundred dollars.

The speaker reports that AWS built Amazon Connect Health by adapting an existing massively deployed contact center product to automate patient appointment scheduling and ID confirmation, achieving lower cost and improved experience through AI automation.