Scaling Healthcare AI Beyond the Pilot with Dr. Sarah Matt

The speaker reports that clear AI governance is vitally important in healthcare systems to serve as a Rosetta stone for aligning different stakeholders—clinical, technical, leadership—on how to bring technology into the organization and manage change.

“SPEAKER_00 32:52 I think that we forget that we all speak different languages and have different expertise. And no one leg of that stool is more important than the other because we can't work without them. And so, you know, we've got big personalities on all sides speaking different languages, and we have to have that Rosetta stone of how we're gonna bring technology into our organization, how we're gonna do the change management. And I think that's why having really clear AI governance, especially around clinical pieces, is so vitally important in a healthcare system”

The speaker reports that without a defined clinical champion role in contracts, staff may resort to shadow AI or workarounds like post-it notes, making utilization metrics misleading.

The speaker reports that existing IT governance processes often lack clinical components and continuous monitoring, which are necessary for AI governance.

“I think the first thing we need to think about is what your IT governance processes have been governing successfully. So where are you? What's missing? And again, when we think about what's missing, it may be that there's clinical components missing. It might mean that there's continuous monitoring that's missing, which is necessary for AI”