We Have Evidence-Based Medicine. Now It’s Time for Evidence-Based Operations (with Imaad Rashied, VP of Health Systems at Assort Health)
Friday, November 6, 2026
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The speaker reports Assort Health demonstrates the AI agent navigating a subspecialist's clinical preference card in real time, letting the physician test booking themselves to prove the system handles their scheduling complexity.
The speaker reports that Assort Health started three years ago as the first agent ticket voice to schedule in two specialty care, initially launching in an Epic environment for orthopedics.
“everywhere ubiquitous across kind of patient access and agentic ai but maybe you could like walk us through you know a sort health thesis like what you do where you started and kind of the different workflows you enable through your platform yeah so we started three years ago as the first agent ticket voice um to schedule in two specialty care we started with orthopedics we started in an epic environment so it's”
Medicine standardized. Operations didn’t. That’s the thesis Blake couldn’t stop thinking about after his conversation with Imaad Rashied, VP of Health Systems at Assort Health on this latest episode on Claims Denied. Blake and Imaad cover a lot in this one: how Assort went from agentic voice in orthopedics to 15,000+ providers and roughly 310M patient interactions, why the “digital front door” is a myth, how much latent capacity is sitting on health system schedules while everyone prices out $50M towers, and how you earn the trust of a subspecialist who has had the same scheduler for 30 years. They also get into information asymmetry, consumerism, and what happens when health systems have to compete for real. And they settle the Thanksgiving turkey vs. brisket debate (Blake’s Texas was showing). Assort Health’s AI agents complete the work that turns patient demand into care, including scheduling, intake, referrals, forms, medication refills, and payments. Customers have increased appointment volume by 5%, expanded staff capacity by 115%, and captured up to $4.3 million in new annual revenue per 100 providers. To learn more, check them out today at https://www.assorthealth.com/hospitalogy%E2%81%A0%E2%81%A0%E2%81%A0 For expert analysis on healthcare M&A, strategy, finance, and markets, join 80K+ readers of Blake Madden’s Hospitalogy newsletter. Subscribe here: https://hospitalogy.com/%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0 Like our podcast? Listen to previous episodes of Claims Denied here: https://hospitalogy.com/podcast/%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0 Be sure to leave us a review, and share our podcast with colleagues. Follow Imaad Rashied on LinkedIn: https://www.linkedin.com/in/imaad-rashied/%E2%81%A0 Follow Blake Madden on LinkedIn: https://www.linkedin.com/in/blakecmadden/%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0%E2%81%A0
Show transcript excerpt
Medicine standardized. Operations didn’t. That’s the thesis Blake couldn’t stop thinking about after his conversation with Imaad Rashied, VP of Health Systems at Assort Health on this latest episode on Claims Denied. Blake and Imaad cover a lot in this one: how Assort went from agentic voice in orthopedics to 15,000+ providers and roughly 310M patient interactions, why the “digital front door” is a myth, how much latent capacity is sitting on health system schedules while everyone prices out $50M towers, and how you earn the trust of a subspecialist who has had the same scheduler for 30 years. They also get into information asymmetry, consumerism, and what happens when health systems have to compete for real. And they settle the Thanksgiving turkey vs. brisket debate (Blake’s Texas was showing). --- Assort Health’s AI agents complete the work that turns patient demand into care, including scheduling, intake, referrals, forms, medication refills, and payments. Customers have increased appointment volume by 5%, expanded staff capacity by 115%, and captured up to $4.3 million in new annual revenue per 100 providers. To learn more, check them out today at https://www.assorthealth.com/hospitalogy --- For expert analysis on healthcare M&A, strategy, finance, and markets, join 80K+ readers of Blake Madden’s Hospitalogy newsletter. Subscribe here: https://hospitalogy.com/ Like our podcast? Listen to previous episodes of Claims Denied here: https://hospitalogy.com/podcast/ Be sure to leave us a review, and share our podcast with colleagues. --- Follow Imaad Rashied on LinkedIn: https://www.linkedin.com/in/imaad-rashied/ Follow Blake Madden on LinkedIn: https://www.linkedin.com/in/blakecmadden/
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